IVR - Integrated Voice Response System. In August 2007 we implemented our newest booking feature IVR.IVR or Integrated Voice Response, in essence gives Data Cars the ability to offer a faster, efficient service to more customers.
The system allows regular customers to book a car without speaking to an operator and also ensures that the customer is not held on the phone for longer than is absolutely necessary. Generally it takes 15/20 seconds to book a taxi using the automated service, depending on the customer familiarity with the system.
Of course IVR will not replace our staff, but it will free up our telephonists to concentrate on dealing with calls that demand their attention.
Our customers are quickly getting used to using the automated system, more and more people are starting to take advantage of this useful feature.
Data Cars's Autobook system gives our customers the ability to book a Private Hire vehicle without having to speak to an operator! Autobook links to our main Booking & Dispatch system and allows cash and account customers wishing to make regular journeys from pre-determined points to book a car without speaking to a telephonist.
The caller knows that they will always get a response, and they can book their car in just a few seconds. The Autobook system can answer multiple calls and is reliable and easy-to-use.
Key Benefits
- No need to talk to an operator when making a booking
- Simple and easy to use from any push button phone
- Secure Pin numbers which allows you to book account jobs.
- ALL IVR BOOKINGS ARE GIVEN PRIORITY
Please contact our customer services department for more information on setting up your business on our Autobook system.
Tel: 020 8850 4444
Fax: 020 8850 1000
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